CVS Abruptly Cut Off a Pain Management Specialist, Without Reason or Investigation — and Our Lawyers Successfully Fought Back

Pharmacy’s Data-Driven Method of Fighting the Opioid Epidemic Hurts Physicians and Patients Alike. Our Lawsuit Reveals Why

In the so-called “war on prescription drugs,” the DEA and national pharmacy chains have put up a strong arsenal to root out the rogue physicians who are running pill mills. But all too often, it’s the certified, licensed pain management specialists who have become the figurative casualties in this battle. In turn, their patients, who have serious, debilitating conditions, end up becoming the actual ones.

A federal lawsuit we at Chapman Law Group recently filed against CVS — the second-largest pharmacy chain in the U.S. — is just of the many astonishing examples of why the system is failing.

And if a recent, successful injunction on our client’s behalf is any indication, CVS and other pharmacy chains had best heed our message: using algorithms and data-driven metrics to determine who does and who does not get their much-needed medication, pain or otherwise, is wrong.

As a big a win this is for our client, it nonetheless reveals a troubling, too common method that pharmacies employ. These big-chain pharmacies must look at individual patient records, and not rely solely on its monitoring program, to make its decision whether to fill prescriptions.

How Does One Phone Call Lead to a National Pharmacy Chain Making a Terse Decision?

Our physician client runs a Northern Kentucky interventional pain management specialty practice. As part of the rigorous compliance policy for the controlled substances his practice prescribes, he and his staff closely monitor patients to detect any signs of “doctor shopping” and drug diversion, using urine screenings and the state automated prescription reporting system.

In June 2021, a representative from CVS’s corporate office called the physician with questions about his practice and his prescribing procedures. The representative did not give any indication that any of the physician’s prescriptions were suspect. Moreover, none of the physician’s prescriptions had ever been questioned or rejected by CVS or third-party payors as being medically unnecessary.

Nonetheless, on July 28, 2021, CVS sent a letter to the physician stating that its pharmacy locations would no longer continue filling the physician’s prescriptions. This is medication that we know to be supported by medical necessity and serving a legitimate medical purpose. But CVS does not see it this way.

Making things worse, CVS did not provide any reason — valid or otherwise — in its letter for the exclusion. It simply cut him off.

What Does This Pain Management Specialist and His Patients Stand to Lose? Plenty

Because CVS is saying no to filling these legitimate prescriptions, and not giving an explanation for doing so, the physician’s practice and reputation will suffer tremendously:

    • Because CVS wields influence, other large-scale pharmacies and local, independent pharmacies will follow suit and cut off our client’s prescriptions, “for fear of regulatory scrutiny.” His practice, in turn, will have a stigma attached to it.
    • “Blanket refusal” of our client’s prescriptions will lead to not just business loss, but also “inadequate treatment to its patient population” — a patient population that, for 25 years, our client swore to serve and to “do no harm.”

For his patients who have chronic pain conditions, being told by CVS that it will no longer fill their prescriptions means:

    • These patients will be under the false impression that their doctor has a history of writing prescriptions that are “illegitimate, improper, illegal or otherwise not keeping with the standards of care …,” and may want to drop him as their physician.
    • If they do drop him, these patients will have to start all over again with a new physician. This replacement physician won’t be able to simply continue where their previous physician — who, in his years of treating them, has a direct knowledge of their conditions and needs — left off, and their pain conditions may get worse in the interim period.
    • Things won’t be easy for them when searching out other pain management specialists, considering the shortage of physicians who specialize in pain treatment.
    • If these patients do stay with our client physician, they will have to seek another pharmacy to fill their prescriptions. In doing so, they could be wrongly labeled as “pharmacy shoppers” by that pharmacy, and perhaps others, for switching.

Why is CVS in the Wrong? Look at Its History — and Its Troublesome Prescription Method

CVS, which has nearly 10,000 locations nationwide, has had a spotty go of it regarding the war on opioids. In 2015 it ponied up $22 million to the DEA for improper opioid distribution, then it paid $8 million the next year for unlawful distribution of controlled substances.

But it’s the “drug monitoring program,” which CVS put in place in 2012, that is the most problematic — and it accounts for our client being in the position he’s in with the pharmacy.

This system “uses algorithms to gather aggregate data on physician prescribing practices to identify physicians who demonstrate extreme patterns of prescribing certain highly regulated drugs.” Any physician who gets “flagged” by CVS is then interviewed and investigated.

Did our client undergo an investigation before CVS took action against him?


CVS did not look at medical records or charts, patient pharmacy profiles, or individual patient data. It did not talk to any patients. It did not conduct inspection of our client’s practice. It did not single out any prescription as illicit.

All it did was go by statistical data and a single phone call.

But CVS is not the only entity to do things this way. The federal government employs the same tactics.

As Ronald W. Chapman II, who chairs Chapman Law Group’s White Collar Defense & Government Investigations practice group and filed this immediate lawsuit, told the Center for Effective Regulatory Policy & Safe Access on its “Pain Politics” podcast:

“[W]e’re seeing in more recent cases, [Department of Justice] prosecutions are data driven. Prosecutions are initiated before an investigator has even looked at a medical record, before an investigator has even interviewed a patient. And in many cases, even though patients are clearly suffering from severe medical issues, the fact that a patient may have exhibited some signs of diversion or may have had a prior history of diversion is enough for federal prosecutors to move forward and indict that doctor.”

At Chapman Law Group, Our Healthcare Attorneys Fight to Secure Pain Management Specialists’ Reputation and Rights

We are aware that, yes, there are physicians who go outside “the bounds of professional practice” by drug trafficking. In fact, we at Chapman Law Group are currently asking the U.S. Supreme Court to apply a definitive standard for prescribing controlled substances; this would remove any ambiguity over whether a practitioner stopped being a physician and instead served as a drug dealer.

But without providing solid proof that our client had done just that, CVS is tarnishing his reputation, torpedoing his career, and adding more pain to his patients.

With this lawsuit, we want CVS — and all other large-scale pharmacies — to get the message: the practice of algorithmically singling out legitimate practitioners, and not providing due process, is flawed. As national healthcare attorneys who are dedicated to preserving the livelihood of pain management specialists and other licensed healthcare professionals, we will not stand for it.

UPDATE, August 10, 2021: A federal judge has granted a preliminary injunction on this case, preventing CVS from taking action in denying this prescriber’s prescriptions to be filled, until a trial is held on the issue. 

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Ronald W. Chapman II, LL.M.

Chairperson of White Collar Defense & Government Investigations

Michigan Office
1441 W. Long Lake Road, Suite 310
Troy, MI 48098
Phone: (248) 644-6326

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